Most frequently asked questions

How can I place an order?

Once you have added the desired items to your cart, follow the instructions:

- Click on the shopping cart and proceed to checkout

- Enter all the required information

- Choose the payment method

How are the orders confirmed?

The customer needs to enter the verification code after placing an order, so that the orders are confirmed on spot.

What do the order status refer to:

- Awaiting Confirmation: Order was placed by customer but not confirmed as SMS verification code was not entered. Order can be cancelled in this status.

- Confirmed: Customer has verified their order through SMS or Call. The contact and shipping details are confirmed in this status.

- Processing: The payment for the order is not yet received in this status. This is for the orders that are online paid.

- Pending Order: When the order is delayed due to unavailability of the stock. In this status order is modified by our team and the available articles will be dispatched. The process will take up to 4 to 5 working days.

- Complete: When the order is fulfilled by warehouse team and the parcel is handed over to the courier. At this status a tracking number will be generated. The customer can check the tracking through the website. Order cannot be cancelled in this status.

Can I modify the order?

Unfortunately, the order cannot be modified once the order has been placed.

Can I exchange the article I ordered online on any outlet?

The order placed online cannot be exchanged at any outlet. It has to be sent back within 30 days of the online purchase in case of exchange or defect. (please refer to exchange policy)

What payment options do I have?

- Cash on delivery (COD)

- Online Payment

Is COD available internationally?

Currently, the COD service is only applicable in Pakistan.

What If I forget my account password?

- First visit to our website

- Click on forget password reset button.

- A password reset link will be sent on registered email details.

- Open your registered email and reset the new password.


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